Hi there! Please check if we are able to answer your questions below.
Alternatively, you may email us at [email protected] or message us on Facebook - we will respond within 24 hours! :)
Click on the question to expand the answer!
Do you do Same-Day Delivery?
Yes, Candy Shield now accepts Same-Day Delivery within Metro Manila during Mondays-Saturdays, 9am-4pm.
Simulate an order at www.candyshield.com.ph to know the items in stock
Please SMS the following: a) Name b) Macbook model c) Order d) MOP Monday-Saturday: 09774179524, Nikki
Pay the amount for product cost only, do not include shipping fee. MOP: a) BPI - 8379198687, Candyshield Merchandising b) BDO - 002400162170, Czarina F. Carbonel c) GCash - 09175623365, Czarina Carbonel
Wait for a proof of payment confirmation email from us to get your order prepared for pick-up
Book via Lalamove/Grab/Mr. Speedy/etc. with the pick-up point that will be sent to you when your order is ready for pick-up
Is Candy Shield still operational during the ECQ/GCQ due to COVID-19?
Candy Shield is still operational and accepts orders. However it's possible to have some delivery delays because of the delivery limitations in some areas.
Thank you for your kind understanding.
Please keep healthy and safe!
I'm not sure what the model of my Macbook is. Please help.
Please check out our model guide here. It will show you which part of your Macbook you can find the model exactly. It's important to know the exact model number because there are multiple models under Pro 13" or Air 13" models, and each case has a unique mold.
Do you have cases/accessories for other laptops like Acer or HP or Samsung?
No cases as of now, but we have laptop sleeves that fit non-Macbooks.
How much are your Candy Shields?
You may refer to our rates in the order form: www.candyshield.com.ph
A la Carte or bought individually
What is the material and texture of the case?
The Macbook case is similar to Speck. It is hard plastic. Solid-colored, marble cases, and some printed cases have a matte or satin finish. Some printed cases (ex: Vintage Flower design) has a glossy feel.
What is a wrist guard?
Do your cases have an Apple logo hole at the top cover?
None. This is to prevent the dust from coming in.
How do you install the case?
Installing the case is easy and should fit easily and snuggly. See image below for the guidance. If you need further assistance, feel free to contact [email protected] Please don’t use other tools when you put the case on the Macbook. Candy Shield will not be liable for any damages to the Macbook.
Do you have a physical store?
None. Candy Shield is an online store. It's possible to pick-up your order from Better Living Paranaque however we don't do same-day delivery or customer pick-up just yet due to the pandemic.
Where do you deliver?
To the whole Philippines - to Metro Manila, Luzon, Visayas, and Mindanao.
Can my package be shipped to an LBC center?
No... Our courier partner Ninja Van currently doesn't allow delivery to LBC branches. Kindly indicate a non-LBC branch as an address instead.
Do you have a shipping fee? How much?
Yes. Php100 - for Metro Manila. Php200 - for Provincial (Luzon, Visayas, and Mindanao).
These are the rates of Ninja Van.
What are the modes of payment (MOP)?
COD, GCash, BPI deposit, BDO deposit, and Paypal. The details (like account name, account number or city) will be sent along with the Order Receipt as soon as you send your order.
Do you have other banks like Metrobank? Can we send payment through LBC?
Unfortunately, no… We only have BPI / BDO as bank and only COD, GCash, Paypal, Cebuana Lhuiller as alternative mode of payment.
Do you do Cash on Delivery (COD)?
Yes, we have COD nationwide. Our courier partner for COD is Ninja Van.
Also, choosing this payment option will incur an additional of P50 fee. This is because of the additional fee Ninja Van charges for COD.
What is your courier?
Our courier is Ninja Van.
How soon can you send the package / how long does shipping take?
We operate everyday however our courier Ninja Van only operates on Monday to Saturday (except for holidays)
If you pay on business day 1, your package will be picked up from our house on business day 2, then count on the number of shipping days will start on day 3.
Shipping to Metro Manila takes 1-3 business days. Shipping to Greater Metro Manila takes 3-5 business days. Shipping to Provincial Areas takes 7 business days.
Ex: You are from Metro Manila. You send your proof of payment to [email protected] on Thursday. Your package will be picked up from our house on Friday. Soonest you will receive it is on Monday, latest on Wednesday.
Do you have wholesaler packages for bulk orders for reselling Candy Shield?
Yes. Kindly send an email to [email protected] and we will respond to you in private.