FAQs

Hi there! Please check if we are able to answer your questions below.

Alternatively, you may email us at hello@candyshield.ph or message us on Facebook - we will respond within 24 hours! :) 

I'm not sure what the model of my Macbook is. Please help.

Please check out our model guide below. It will show you which part of your Macbook you can find the model exactly. It's important to know the exact model number because there are multiple models under Pro 13" or Air 13" models, and each case has a unique mold.

What are the modes of payment (MOP)?

Cash on Delivery, GCash, BPI deposit, BDO deposit, Credit Card, and Paypal.

How do you install the case?

Installing the case is easy and should fit easily and snuggly. See image below for the guidance. If you need further assistance, feel free to contact hello@candyshield.com. Please don’t use other tools when you put the case on the Macbook. Candy Shield will not be liable for any damages to the Macbook.

Do you have a shipping fee? How much?

Yes. Php100 - for Metro Manila. Php200 - for Provincial (Luzon, Visayas, and Mindanao).

These are the rates of Ninja Van.

How long does shipping take?

We operate everyday however our courier Ninja Van only operates on Monday to Saturday (except for holidays)

If you pay on business day 1, your package will be picked up from our house on business day 2, then count on the number of shipping days will start on day 3.

Shipping to Metro Manila takes 1-3 business days. Shipping to Greater Metro Manila takes 3-5 business days. Shipping to Provincial Areas takes 7 business days.

Ex: You are from Metro Manila. You send your proof of payment to hello@candyshield.com.ph on Thursday. Your package will be picked up from our house on Friday. Soonest you will receive it is on Monday, latest on Wednesday.

Is Candy Shield still operational during the ECQ/GCQ due to COVID-19?

Candy Shield is still operational and accepts orders. However it's possible to have some delivery delays because of the delivery limitations in some areas.

Thank you for your kind understanding.

Please keep healthy and safe!

What is the material and texture of the case?

The Macbook case is similar to Speck. It is hard plastic. Solid-colored, marble cases, and some printed cases have a matte or satin finish. Some printed cases (ex: Vintage Flower design) has a glossy feel.

Do you have cases/accessories for other laptops like Acer or HP or Samsung?

No cases as of now, but we have laptop sleeves that fit non-Macbooks.

Do you have glossy cases?

Most of our cases are matte. Our Crystal Clear Case is glossy.

Do your cases have an Apple logo hole at the top cover?

None. This is to prevent the dust from coming in.

Can we mix and match the colors of our case, keyboard protector, and dust plugs?

Yes.

Do your cases have ventilation or holes underneath?

Yes.

Do you do Same-Day Delivery?

None as of the moment.

Where do you deliver?

To the whole Philippines - to Metro Manila, Luzon, Visayas, and Mindanao.

Do you have a physical store?

None. Candy Shield is an online store. But it's possible to pick-up your order from Better Living Paranaque.

Do you do meet-ups?

No

Can my package be shipped to an LBC center?

No. Our courier partner Ninja Van currently doesn't allow delivery to LBC branches. Kindly indicate a non-LBC branch as an address instead.

What is your courier?

Our courier is Ninja Van.

Do you do Cash on Delivery (COD)?

Yes, we have COD nationwide. Our courier partner for COD is Ninja Van.

Also, choosing this payment option will incur an additional of P50 fee. This is because of the additional fee Ninja Van charges for COD.

What is a wrist guard?

The wrist guard is a thick silver (almost camouflages) sticker that you place in the wrist area of your mac to prevent that area from getting scratches.

Do you have wholesaler packages for bulk orders for reselling Candy Shield?

Yes. Kindly send an email to hello@candyshield.com.ph and we will respond to you in private.