PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
“Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
“Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number. We refer to this information as “Order Information.”
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
We also use the Device Information for our online retargeting campaigns.
SHARING YOUR PERSONAL INFORMATION
We use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/.
You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by:
- FACEBOOK - https://www.facebook.com/settings/?tab=ads
- GOOGLE - https://www.google.com/settings/ads/anonymous
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail firstname.lastname@example.org or by mail using the details provided below:
16 Kuwait St., Annex 37, Better Living Subdivision, Parañaque City, Metro Manila, Philippines
I'm not sure what the model of my Macbook is. Please help.
Please check out our model guide below. It will show you which part of your Macbook you can find the model exactly. It's important to know the exact model number because there are multiple models under Pro 13" or Air 13" models, and each case has a unique mold.
What are the modes of payment (MOP)?
Cash on Delivery, GCash, BPI deposit, BDO deposit, Credit Card, and Paypal.
How do you install the case?
Installing the case is easy and should fit easily and snuggly. See image below for the guidance. If you need further assistance, feel free to contact email@example.com. Please don’t use other tools when you put the case on the Macbook. Candy Shield will not be liable for any damages to the Macbook.
Do you have a shipping fee? How much?
Yes. Php100 - for Metro Manila. Php200 - for Provincial (Luzon, Visayas, and Mindanao).
These are the rates of Ninja Van.
How long does shipping take?
We operate everyday however our courier Ninja Van only operates on Monday to Saturday (except for holidays)
If you pay on business day 1, your package will be picked up from our house on business day 2, then count on the number of shipping days will start on day 3.
Shipping to Metro Manila takes 1-3 business days. Shipping to Greater Metro Manila takes 3-5 business days. Shipping to Provincial Areas takes 7 business days.
Ex: You are from Metro Manila. You send your proof of payment to firstname.lastname@example.org on Thursday. Your package will be picked up from our house on Friday. Soonest you will receive it is on Monday, latest on Wednesday.
Is Candy Shield still operational during the ECQ/GCQ due to COVID-19?
Candy Shield is still operational and accepts orders. However it's possible to have some delivery delays because of the delivery limitations in some areas.
Thank you for your kind understanding.
Please keep healthy and safe!
What is the material and texture of the case?
The Macbook case is similar to Speck. It is hard plastic. Solid-colored, marble cases, and some printed cases have a matte or satin finish. Some printed cases (ex: Vintage Flower design) has a glossy feel.
Do you have cases/accessories for other laptops like Acer or HP or Samsung?
No cases as of now, but we have laptop sleeves that fit non-Macbooks.
Do you have glossy cases?
Most of our cases are matte. Our Crystal Clear Case is glossy.
Do your cases have an Apple logo hole at the top cover?
None. This is to prevent the dust from coming in.
Can we mix and match the colors of our case, keyboard protector, and dust plugs?
Do your cases have ventilation or holes underneath?
Do you do Same-Day Delivery?
None as of the moment.
Where do you deliver?
To the whole Philippines - to Metro Manila, Luzon, Visayas, and Mindanao.
Do you have a physical store?
None. Candy Shield is an online store. But it's possible to pick-up your order from Better Living Paranaque.
Do you do meet-ups?
Can my package be shipped to an LBC center?
No. Our courier partner Ninja Van currently doesn't allow delivery to LBC branches. Kindly indicate a non-LBC branch as an address instead.
What is your courier?
Our courier is Ninja Van.
Do you do Cash on Delivery (COD)?
Yes, we have COD nationwide. Our courier partner for COD is Ninja Van.
Also, choosing this payment option will incur an additional of P50 fee. This is because of the additional fee Ninja Van charges for COD.
What is a wrist guard?
The wrist guard is a thick silver (almost camouflages) sticker that you place in the wrist area of your mac to prevent that area from getting scratches.
Do you have wholesaler packages for bulk orders for reselling Candy Shield?
Yes. Kindly send an email to email@example.com and we will respond to you in private.